Support

Here at Goliath Carts we believe the you can judge a company by the support you get after the sale is made, not before. For that reason we are constantly developing tools and resources to help you get the most out of your Goliath Carts products and tools. Below you will find best practices to help you get the most out of your products, troubleshooting tips, and warranty information should repairs ever be needed.

No matter what you need, our professional and courteous staff is here to help.

Standard Payment Terms & Conditions:
Prepayment is required for all orders. Established distributor accounts have Net 30 terms with approved credit and established credit limit.

Claims:
Our responsibility for the shipment of merchandise ends when the carrier accepts the products. Open and inspect the package before signing the bill of lading.  It is critically important to note any damage on the bill of lading prior to signing for receipt.  Failure to do so will result in a denial of claim.  All claims for damage or shortages must be made directly with the carrier, within seven (7) days after your receipt of the merchandise, after which, the merchandise will be deemed accepted. Claims made after this time period will not be honored. All shipments should be inspected immediately upon receipt of, and prior to any use of, the merchandise. The filing of such a claim in no way alters the terms of payment due.
Order Placement:
We recommend using the Quote page on our website.  Call in orders to (866) 694-2278.  Orders can be Faxed or emailed to Goliath Carts on company letterhead. Any changes must be communicated in writing.

Pricing:
Goliath Carts reserves the right to revise all prices and freight terms without notice.

Custom Orders: 
Due to their unique nature, we are unable to accept returns of customized products, unless, a defect in manufacturing is present as reasonably determined by us. Please make sure that you approve the proof and check material specifications.

Lead Times:
Lead Times will be noted on our proposals but are subject to change. Generally lead times vary from 2 to 4 weeks.

Warranty:
All metal components are warranted against defect in material and workmanship for 2 years from date of purchase. Electronic components are warranted for 1 year from ship date. You are required to call our support department at 866-694-2278 to troubleshoot any problems prior to an RMA being issued.

Returned Goods Policy:
Returns will not be accepted without prior written authorization and compliance with shipping instructions as provided by Goliath Carts. All goods must be returned in good condition and freight prepaid. A minimum restocking charge of 30% is made on all authorized returns of standard product for credit. An additional charge will be made for any repairs as necessary.

Product Design:
We reserve the right to change product design, specifications, construction and performance at any time without prior notice. Additionally we reserve the right to discontinue products at any time without prior notice.   These can be Goliath Products or items that we include in our accessory kits and technology packages.

Please contact our sales department at 866-694-2278 for any additional information.

The chart below is intended to assist you in troubleshooting problems with the power system.
This includes the battery, inverter, charger, power strip and kill switch.
Here are some troubleshooting tips for the Goliath G1 Power system.

Power System Troubleshooting Tips

To speak to a technical support specialist, please contact us at 866-694-2278